Terms and Conditions

Welcome to Freelancer-Projects.com!

These terms and conditions outline the rules and regulations for the use of Freelancer-Projects's Website, located at https://www.freelancer-projects.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Freelancer-Projects.com if you do not agree to take all of the terms and conditions stated on this page. Our Terms and Conditions were created with the help of the Terms And Conditions Generator and the Terms & Conditions Generator.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Freelancer-Projects.com, you agreed to use cookies in agreement with the Freelancer-Projects's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Freelancer-Projects and/or its licensors own the intellectual property rights for all material on Freelancer-Projects.com. All intellectual property rights are reserved. You may access this from Freelancer-Projects.com for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from Freelancer-Projects.com
• Sell, rent or sub-license material from Freelancer-Projects.com
• Reproduce, duplicate or copy material from Freelancer-Projects.com
• Redistribute content from Freelancer-Projects.com

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Freelancer-Projects does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Freelancer-Projects,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Freelancer-Projects shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Freelancer-Projects reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.


You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  
  
• The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  
  
• The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  
  
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Freelancer-Projects a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

• Government agencies;
  
  
• Search engines;
  
  
• News organizations;
  
  
• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
    
• System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
  
  

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

• commonly-known consumer and/or business information sources;
  
  
• dot.com community sites;
  
  
• associations or other groups representing charities;
  
  
• online directory distributors;
  
  
• internet portals;
  
  
• accounting, law and consulting firms; and
  
  
• educational institutions and trade associations.
  
  
  

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Freelancer-Projects; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Freelancer-Projects. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or
  
  
• By use of the uniform resource locator being linked to; or
     
• By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Freelancer-Projects's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• 
  limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  
  limit any of our or your liabilities in any way that is not permitted under applicable law; or
  
  exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Refund Policy

You may ask for a refund at any time for any funds that you have paid into your Account except if the amount to refund relates.

If we agree to the refund, the funds will be received by the User via the same payment method(s) that the User used to make the original payment to us.

We may refund funds to Users irrespective of whether a User has requested funds be refunded if:

1. we are required by law or consider that we are required by law to do so;
2. we determine that refunding funds to the User will avoid any dispute or an increase in our costs;
3. we refund funds to the User in accordance with any refund policy specified by us from time to time;
4. we find out that the original payment made by the User is fraudulent;
5. the User made a duplicate payment in error;
6. we consider, in our sole opinion, that it is likely that the refund of funds is necessary to avoid a credit card chargeback.

You can request a refund by using our customer support website or emailing us at refund@freelancer-projects.com.

If you initiate any chargeback request or other "Request for Information" or similar process, you expressly agree and consent to us to share any and all information in relation to your agreement of these terms and conditions, in order to defeat any such chargeback request.

If you have already initiated a chargeback request with your credit card issuer, you must not request a refund of funds by contacting us and must not seek double recovery.

If we reasonably determine, having considered all the relevant circumstances, that you have made an excessive or unreasonable number of requests to refund funds back to you or chargebacks, we may suspend, limit or close your Account.

Pricing & Promotion Policy

Order Cancellation Policy

On Freelancer-Projects, we wish to see every order succeed. Services offered on Freelancer-Projects will vary based on each seller. We encourage users to utilize our rating system, our community, and common sense in choosing appropriate Projects. We also encourage our buyers and sellers to try and settle conflicts amongst themselves. If for any reason this fails, users can contact the Customer Support for further assistance.

Note: If an order is cancelled, sellers are not rewarded the funds from the order.  

What's covered in this article?

• Basic Policies from our Terms of Service
• FAQs

How to cancel your order is covered in a separate article.

When can I cancel an order?

Cancellations performed by Customer Support can be done, when eligible, within a time period of 13 days after an order is marked as Complete. 13 days is the period of time revenue is placed on hold prior to clearing to the seller on the 14th day. Once available, funds from the order may be withdrawn by the seller. 

Contacting Customer Support weeks to months after an order is marked as Complete will not result in an order cancellation, especially if those funds have been successfully withdrawn by the seller. Buyers are expected to raise their concerns in a timely matter or report any suspicious behaviors shown by sellers (such as marking the order as delivered without receiving the final service).

Sellers contacting Customer Support to cancel an order must have funds available to them to consider the cancellation of an order. If there are any issues with your buyer or seller after the designated time period mentioned above, Freelancer-Projects will review both parties for any violations to our Terms of Service to consider canceling the order. 

Sellers can offer a Mutual Cancellation after an order is marked as complete up to 13 days after that time period (during the revenue funds clearance time). After those funds have cleared successfully, the Seller is entitled to withdraw those funds and will not be able to cancel the order mutually after the funds are made available to them. This is to give the Buyer and Seller enough time to insure the Buyer's satisfaction for the order.

What if I have an issue with my seller or delivered service?

Buyers may contact Customer Support at any time to review your order for advice on how to proceed with their orders. Our Customer Support team will take many factors into consideration, such as the seller's ratings, responsiveness, and past order history to assess the most appropriate action to take. In most cases, buyers are directed to communicate further with their sellers if there's no justifiable reason to cancel the order.

Order cancellations, similar to Requesting Revisions for your delivered order, will not be done based on personal taste. Buyers are given the option to rate their experience with the seller and share their experience in a feedback review.

Avoid filing a dispute with your payment provider for your orders, as this is not in compliance with our Terms of Service, which may also result in restricting your account until those payment holds are cleared.

What are valid reasons to cancel my order?

In most cases, Customer Support will advise buyers to further communicate with their sellers with specific comments and pointers on how the seller can help the buyer resolve their issues. However, there are clear indications where canceling the order is required. Indications that an order may be cancelled by Customer Support may include the following (but not limited to): 

Active Orders (after the buyer submits their requirements and before the seller delivers on Freelancer-Projects)

• A seller is late and unresponsive.
• A buyer or seller is abusive towards the other party through threats of low ratings or leveraging order materials (such as logins, personal information) against each other. 
• A buyer or seller uses copyright/trademark infringing materials.
• A buyer or seller is no longer an active Freelancer-Projects user due to Terms of Service violations.

Delivered Orders (after the seller clicks Deliver Now and before the order is marked as complete)

• A seller delivers none of the requested files (that meet the buyer's requirements) or proof of a completed service.
• A seller delivers nothing at all (just a message with no attachment).
• A seller is withholding the final delivery of services for improved ratings.
• A buyer who abuses the Request Revisions button for personal taste.
• A buyer who threatens to leave a low review to gain more services.

Completed Orders (after the order is marked as complete and before the 13 day limitation)

• A buyer or seller used copyright/trademark infringing materials after verification.
• A buyer who did not purchase commercial use rights (must be clearly labeled before the purchase and can not be retroactively included).
• A seller who did not deliver the requested files or services, and the buyer did not request revisions in time due to a lack of communication from the seller.

Each case is reviewed carefully by our Customer Support team in order to assess the most appropriate action. Additionally, we can cancel orders that were made by mistake but will always check if the order is tied to an ongoing service to protect our sellers.  

What happens after an order is cancelled?

If an order is cancelled (for any reason), the funds paid will be refunded to the buyer’s shopping balance. If your Project was purchased with cleared revenue, the funds will return to your revenue balance. Your total account balance (revenue + shopping) can be found next to your username on the top menu in the right corner.

Additionally, when an order is cancelled, buyers no longer retain the rights to use any of the services or the items delivered to them. All transfer and assignment of intellectual property to the buyer shall be subject to full payment for the Project and the delivery may not be used if payment is cancelled for any reason.  

What happens if a dispute is opened and now the order is cancelled?

If a chargeback was made on a purchase or is subject to review by a payment vendor - Freelancer-Projects will cancel the order automatically. Whenever a transaction is being reviewed by a payment vendor, we may be required to cancel a transaction completely or put it on hold for your own protection (for example - stolen credit card, other fraud activities, etc.). This is part of the service we provide to maintain a safe environment for our users.

Feedback Removal Policy

Feedback reviews provided by buyers while completing an order are an essential part of Freelancer-Projects rating system. Reviews demonstrate the buyer's overall experience with the seller and their service. Buyers are encouraged to communicate to the seller any concerns experienced during their active order in regards to the service provided by the seller. Customer Support will remove feedback that is assessed as a violation of our Terms of Service. Repeated requests for any and all undesired feedback will not be removed.

What's covered in this article?

- Types of feedback removed by Customer Support

- Types of feedback not removed by Customer Support

- Best and worst practices

How to provide feedback on your order is covered in a separate article.

My buyer gave me less than desirable feedback.

Leaving a buyer's feedback is a basic prerogative of a buyer. This means that a buyer has the right to share their experience. In a well executed order, where a buyer provides you what you need to complete your described service, feedback for your service is up to level of service provided to the buyer. If you are rated lower than their expectations, sellers are accountable for their ratings and are responsible for their own customer service. In this case, personal taste related to the service/deliverables is acceptable. Customer Support will recognize disingenuous reviews if the feedback becomes abusive.

Sellers are encouraged to contact their buyers regarding the feedback received. However sellers may not abuse, retaliate, or spam buyers in to removing feedback. If this activity is reported, it may result in a warning or suspension of your account. Freelancer-Projects does not tolerate bullying or manipulation of our rating system.

My feedback was removed.

We strongly encourage all buyers to take in consideration the effort every seller makes to deliver their order. To protect our sellers from any misuse of the Freelancer-Projects rating system and common marketplace etiquette, any issues that you may of encountered during an order and immediately after the order is marked as complete must be resolved with the seller first. Freelancer-Projects enables buyers and sellers to use self-service tools (Request Revisions, Mutual Cancellation, Resolution Center) to resolve any issue encountered in an order. You may also see our Order Cancellation Policy

 for more details on common order dispute issues.

Can I test the review system by purchasing from my own account?

No. This is considered a fraudulent activity that misrepresents your services and manipulates our marketplace. Any user determined to artificially enhance seller ratings, or to abuse the Freelancer-Projects platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.

Can I mention in my Project that I only accept 5 star ratings?

No. Terms that circumvent Freelancer-Projects feedback guidelines and Terms of Service will not be enforced. If determined to be detrimental or abusive to our marketplace, your service may be denied or requested to be modified.  

Why can't Customer Support remove my buyer's feedback?

Services offered on Freelancer-Projects are performed by sellers. Freelancer-Projects is not responsible for the quality level of services offered by sellers or act directly as support agents for a sellers service. Sellers are expected to offer their own forms of customer support within the guidelines of our Terms of Service. Freelancer-Projects Customer Support acts as an administrative third party between buyers and sellers and can provide guidance and assistance if needed.

Customer Support reviews each case thoroughly before taking any action against a review. Requests to remove feedback, unless in clear violation of our Terms of Service, can only be requested up to 45 days after an order is marked as complete. If determined that a feedback review is not eligible to be removed, sellers will be notified of the specific reason why. Repeated requests for feedback to be removed after being notified will not be granted, and if it becomes abusive, will result in an account warning or in extreme cases, suspension from Freelancer-Projects. Customer Support does not extend "favors" out of fairness to other community members and marketplace.

Please keep in mind that Customer Support requires at minimum a reason why the feedback is requested to be removed. Simply stating "Please remove this feedback" will not be addressed without clarifications from Customer Support.

Fees and Charges