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Everything you need to know

Placing an Order


Once logged in, you can find a Project by browsing through the thumbnails on the home page or you can also browse the category, or subcategory pages. You can also use the search. If you are just visiting Freelancer-Projects, you can also place an order before creating an account.

We want all buyers that visit Freelancer-Projects to have a delightful experience in our marketplace. To help ensure that, we ask that you comply with the following guidelines.  

  • When contacting sellers, be clear about your needs and expectations. This will save you time and help you get the final delivery you are looking for.

  • Read and understand the description of the services that a seller offers before you place an order.

  • Keep in mind that sellers get a high volume of messages from buyers. They will respond most promptly to clear, polite requests in their preferred language.

  • We don't tolerate abusive behavior where members are bullying or harassing other members.

  • We encourage you to resolve disputes mutually within an order and avoid cancellations.

Step 1

Selecting a Project

  1. From within the marketplace on the homepage or category/subcategory pages, click the thumbnail of the Project you would like to order.

  2. Once on the Project page, scroll down and make sure to read a full description of what the seller is offering before you order. You can also look at customer reviews further down the page. This will give you an idea of how the seller's services are.

Note: You can also contact the seller before you order, if you have specific questions.

  1. Place your mouse over the Order Now button to see if the seller offers Project Extras or multiple quantities of the same Project.

  2. Select the extra services or the quantity you would like, and then click Order Now.
    The Order Details page is displayed where you can upgrade your order.

Selecting a Project Package

  1. From within the marketplace on the homepage or category/subcategory pages, click the thumbnail of the Project you would like to order.

    Note: The thumbnails for Project Packages include the text "INCLUDES PACKAGES".

  2. Once on the Project page, click See Available Packages.
    This will allow you to review the packages the seller is offering and select one that best suits your needs.

Notes:

  • It is recommended to read the full description of the basic service the seller is offering in the About This Project section. You can also look at customer reviews further down the page. This will give you an idea of how the seller's services are.

  • You can also contact the seller before you order, if you have specific questions.

  1. Click Select in the column of the package you would like to order.
    The Order Details page is displayed where you can upgrade your order.

 

Step 2: Order Details

  1. In the Upgrade Your Order section, click the Plus icon to add items to your delivery. The items will be moved and placed in the Summary section.

    Note: Place your mouse over an item to see a description of the item.

  2. In the Summary section, review your order details and then click Proceed to Payment. If you are using money from your Freelancer-Projects balance or paying with one click payment, you will see a Pay Now button. Please review your order thoroughly, as the purchase is instant after clicking Pay Now.

Notes:

To order multiple quantities of an item, click the up arrow.

  • To remove an item, click the Minus icon.

  • The price updates automatically based on your selections. This includes the processing fee and Value Added Tax (VAT) if relevant.

  • If you have money in your Freelancer-Projects balance greater than or equal to the amount of your order, it will be used for the order. Otherwise, select the payment method you would like to pay with. For example, you can select to pay with your PayPal account.

 Step 3: Pay

  1. You have the option to pay with PayPal, credit card, or BitCoin. Review your order and then click Continue.

  2. If paying with PayPal, enter your PayPal details to log in.
    Your order summary is displayed.

  3. Click Continue.
    Your payment to Freelancer-Projects is now complete and you will be redirected to Freelancer-Projects.com.

  4. If the seller needs information before starting the order, you need to fill out the ORDER REQUIREMENTS.

  5. In the requirements area, fill out the requirements as requested by the seller so the order can start.

  6. If you have files, click Attach Files and add them.

Note: The file attachment limit is up to 30MB.

  1. In the optional area, write down the goal for your project.

  2. Click Start Order.

    Note: If you placed the order as a guest (and didn't log in), you have two options to complete your order.

  • The first option is to register as a new user by either clicking the link or connecting through Facebook or Google Connect.

  • The second option is to use your existing login details if you're already a registered user.

Both options will link your order. Once you link your order, make sure to submit requirements to the seller if needed. Afterwards, all you just have to sit back and wait for your delivery.

 



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