I'm a Buyer

Finding a Service

Requesting Specific Services

Managing Your Favorites (Collections)

Providing Feedback

Rating your Order

Placing an Order

Using the Shopping Cart

Requesting a Custom Order

Viewing Your Orders

Resolving Issues with an Order

Getting Your Order Printed on Merchandise

Accepting Deliveries

Viewing Invoices

Viewing Shopping Analytics

Viewing Your Payments

Contacting Sellers

Paying for Services

Saved Payment Methods

Order Cancellation Policy

How To Find The Right Freelancer

Can I pay with my credit card?

What if I'm not happy with my delivery?

What do the seller levels mean?

How do I contact the seller before I place my order?

Does Freelancer-Projects Display Different Currencies?

How do I cancel my Order?

Shopping Cart FAQ

Can I deposit money into my account?

Can I withdraw money from my account?

Do I pay my seller directly?

Can I partially cancel an order?

Do I own what is delivered to me?

How can I receive an invoice for my purchases?

Does Freelancer-Projects deduct tax from orders?

What is Commercial Use?

How do I leave the seller a tip?

How do I download attachments and files?

Why do I receive emails and notifications asking me to complete my order?

I'm a Seller

Seller Levels

How to Start Selling on Freelancer-Projects

Sending Offers

Working with Milestones

Creating Your Seller Profile

Start Selling

Withdrawing Funds

What are Custom Offers?

How can I contact a buyer?

How does the referral program work?

What URLs can I use in my profile or project description?

How long does it take for me to receive revenues from an order?

What should I do if there’s a problem with the order?

What does "Pending Review" mean?

How do I earn revenue on Freelancer-Projects?

Do I have to pay taxes on income earned on Freelancer-Projects?

Does my refund include the processing fee?

Can a buyer rate the delivery?

My Proposal was denied, so now what do I do?

FAQs

What is Online Status?

Managing Your Public Profile Settings

How do I activate my Account?

Unclaimed Withdrawals

How do I use my shopping balance for future purchases?

Can I refund my withdrawal?

Is my personal information safe?

Closing your Account

How do I close my account?

Connecting Services

Creating an Account

Basic Troubleshooting

Missing Orders

Password Reset

File Upload/Delivery Upload (Work Samples)

Illegal Characters

Policies & Violations

"For Commercial Use" License Details

Policy & Safety

Suspicious Messages

Reporting Abuse

Work Sample Removal

Account Disabled

Account Restricted

Withdrawals

Security & Password

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