Requesting a Custom Order
The Custom Order feature allows you to contact the seller with details
about your order (or project) and set your desired delivery time. This
provides valuable information for the seller, which in turn allows the seller
to provide you with a Custom Offer.
First, find a Project by browsing through the thumbnails on the homepage,
category, or subcategory pages or you can visit a seller's profile page. You
can also use the search.
Note: Custom Order requests are only available in certain categories.
To request a Custom Order:
- Once
logged in, from within the marketplace on the homepage or
category/subcategory pages, click the thumbnail of the Project you would
like to order.
Once on the Project page, scroll down and make sure you read the full
description of what the seller is offering before you order. You can also
look at customer reviews further down the page. This will give you an idea
of the seller's services.
- In the Do
you have any special requirements? area, click Request a Custom
Order.
Note: The Request a Custom Order button may also be found on the
seller’s profile page. This feature is optional for sellers and may not
appear on every Project page or seller profile page.
- Describe
the service you are looking for and attach any files. This will help the
seller cater to your specific request.
- Select
the specific criteria for your order. For example, you can select gender,
language, age range, purpose, accent, and so on. This is optional and
varies based on the type of service you are looking for.
- Select
when you would like the service delivered once you place your order.
- Enter
in the budget you have for the service you are requesting. This is optional.
- Click Send
Your Request.
The seller will receive your special request and reply with a custom
offer, which you can respond to.
To respond to a Custom Offer:
- Once
logged in, from the main menu, click the Inbox icon.
- From
the menu, click Custom Offers.
Note: Your Custom Offer email will also be located in your inbox with a
CUSTOM OFFER icon next to it.
- To
accept the offer, click ORDER NOW within your Freelancer-Projects
Inbox.
