Resolving Issues with an Order
If you have an issue with an order, you can use the Resolution Center to
assist you. We recommend using the Resolution Center to work things out with
your seller before contacting Customer Support.
To access the Resolution Center:
- Once
logged in, within an order, click Resolve Now.
- Select
the issue you are having with this order and click Continue.
- Select
how you would like to resolve the issue.
The following choices are available:
- Mutual Cancellation: You can ask your seller to cancel the order.
Explain why you would like to cancel this order. Once this order is
cancelled, you will receive a refund to your shopping balance.
- Send a Personal Message: You can send a personal message to your
buyer and further explain the reason you opened this issue.
- Click
the Send.
Your dispute is submitted and is sent to your seller. They will have up to
48 hours to accept or decline. You can view your open dispute within the
order page.
