Once an order is marked as Delivered or Complete, as a buyer, you can provide feedback on your order. As a seller, you can provide feedback on your experience with the buyer. Feedback can be provided up to 30 days after the last delivery of the order.
As a Seller
The following is the question in which you can rate the buyer:
How would you rate your overall experience with this buyer?
As a Buyer
Ratings are based on five stars, with one being the lowest and five being the highest rating.
The following are the questions in which you can rate the seller:
Communication With Seller
How responsive was the seller during the process?
Service as Described
Did the result match the Project's description?
Buy Again or Recommend
Would you recommend buying this Project?
Note: Sellers who deliver video or image files have the option to add the delivered files as a work sample to their Live Portfolio. Buyers may remove the work sample while providing feedback by clicking on the "X" that appears hovering over the work sample.
Tell Your Story
You can enter free text to describe your experience with the seller and the work performed.
You have the option to endorse the seller's professional skills based on your experience.
When finished, click Publish & Continue.
Providing Private Feedback
In this section, you can provide feedback, which will only be visible to Freelancer-Projects's Quality Assurance Team and will not be shared with the seller.
How was your overall experience with this seller?
You have a sliding scale, which you can rate the seller from Poor to Awesome.
What did you love about this Project?
You can enter free text to describe what you loved about this Project.
How can the seller improve?
You can enter free text to describe how the seller can improve their service.
When finished, click Send Feedback.
Once an order is marked as complete and a positive review is left of three stars and above, the buyer will have the option to leave a tip for the seller. The tip option will stay open for seven days after the order is complete.
There are three tip options available, with one of the options allowing the buyer to give a custom tip. You can also leave a message praising the seller's work or just to say "thanks".
How much can a buyer tip?
Note: These limitations are in place to prevent fraud.
Once the buyer clicks Tip Now, the tip amount will be deducted from the buyer's shopping balance. If there is no money left in the shopping balance, the buyer will be redirected to the payment page.